Our Approach

People, Processes, Platform

At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale.

Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients’ most ambitious missions.

Scalable Processes and Technology

Our scalable processes and cutting-edge platform enable us to deliver planned, predictable, and repeatable results for any soft service or space type, anywhere in the world. This scalability is a cornerstone of our service delivery model, allowing us to maintain high standards of performance regardless of the portfolio's size or complexity.

The key is our 4insite platform, which provides unmatched real-time visibility into our operations. We have developed custom applications and features designed for every stakeholder to enable performance transparency, enable team self-management, and allow for our teams and clients to make better informed business decisions.

Defining Operational Success

We work directly with our client partners to ensure alignment with expectations and develop a transition plan. We develop mutually agreed-upon goals and KPIs incorporated and reported on using a customized site scorecard through the 4insite platform that drives accountability and long-term success.

Proactive Employee Reporting

4insite allows our associates to act as the eyes and ears of your facility, empowering our teams to take an ownership role in proactively identifying and reporting in-scope and out-of-scope cleaning, safety, maintenance, and building issues from any mobile device. This real-time visibility ensures that any potential problems are addressed promptly, maintaining the highest standards of cleanliness and safety.

Quality Assurance

Quality is at the core of our operations. All our associates own their workspaces and are accountable for their results. We conduct routine audits, pinpointing areas of success and assigning tasks for service opportunities to be addressed quickly and proactively. Tracking these mutually agreed upon metrics creates the foundation of our quality process, ensuring transparency and consistent performance evaluation.

Rewarding Employee Success

We prioritize cleaner, safer buildings by tracking KPI goals and rewarding associates for meeting individual monthly performance metrics. These metrics include quality, site ownership, safety, and attendance. By incentivizing our associates, we foster a culture of excellence and accountability, ensuring that every team member is dedicated to maintaining high standards.

Employee Scorecard Program

The Employee Scorecard Program develops empowered associates who take ownership of their work, fostering a team of owners rather than just employees, resulting in our industry leading low turnover rates. This approach leads to improved, proactive on-site reporting and ensures that our clients receive the highest quality of service.

Financial Transparency

We believe in transparency and data visibility, offering our clients comprehensive insights into their operations. Our data is mobile, responsive, and accessible 24/7 on any web browser from anywhere in the world. Clients can dive into detailed financial billing by program, supply costs, team hours tracking, and current and past due invoices. This transparency allows clients to have a clear understanding of their performance, spend, and forecasts to enable better informed business decisions.

Qualified Team Members

With SBM, clients can expect knowledgeable, safe, and engaged team members dedicated to delivering service excellence. Our associates are trained to increase site ownership and ensure clear communication between frontline associates, managers, and customers. This results in industry leading employee retention and lower turnover rates. Tenured teams work safer and deliver better outcomes. Additionally, our associates engage in highly tailored training to work as an extension of our client teams.

Measuring Success

We measure success through key metrics such as joint audits, customer surveys, monthly scorecards and customer complaints. Client feedback highlights the positive impact of our services, with stakeholders praising our professionalism, organization, and quality of the transition process. These testimonials underscore SBM's commitment to service excellence and continuous improvement. Our vertical support structure and leaders will help provide oversight and share best practices specialized based on your industry to ensure sustained success and efficiency for your facility.

Why choose SBM?

Our Platform Technology
Always Makes the Connection

The world’s leading organizations continue to partner with SBM for our ability to provide clean, safer and more productive spaces that support our clients' ambitious projects and goals. Our commitment to evolving facilities, knowledgeable associates, scalable processes, innovative technology, and exceptional quality.

We prioritize transparency, accountability, and continuous improvement to ensure that our clients receive the highest level of service.

Contact us today to see exactly how SBM's technology platform is enhancing some of the world's most complex facilities.

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